ITIL® Planning, Protection & Optimisation
Self-paced course

Study online at your own pace 90 days online access Fully accredited Includes videos, quizzes, exercises, study guides and official syllabus and sample exams Tutor support available via email    READ MORE

Price: £499.00 

  • Ref:ITIL-PPO-CBT
  • Exam: Online ITIL Intermediate Exam (£250.00 ex VAT )

* Price excludes VAT which will be added at the prevailing rate.

ITIL® Planning, Protection & Optimisation

About the Course

  • Study online at your own pace
  • 90 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email
     

Description

This course leads to the ITIL Certificate – Planning, Protection and Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a deep understanding of Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.


It is particularly suitable for: Operational staff involved in:

• Capacity Management;
• Availability Management;
• IT Service Continuity Management;
• Information Security Management;
or
• Demand Management

 

Topics

• Service design in PPO and lifecycle context
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
• Capacity management as a capability to realize successful service design
• Availability management as a capability to realize successful service design
• IT service continuity management as a capability to support overall business continuity management
• Information security management as part of the overall corporate governance framework
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations
• Organizational roles relevant to PPO

And specifically in the following key ITIL process and role areas:-

• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management
• Challenges, critical success factors and risks for planning, protection and optimization
 

Exam Details

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

 

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers. Contact us for current translation availability
  • Exam value: 4 ITIL credits

 

Follow-Up Training

ITIL3-OSA – Operational Support and Analysis. (5 days).
ITIL3-RCV - Release, Control and Validation. (5 days).
ITIL3-SOA – Service Offerings & Agrements. (5 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).

Bundles

If your goal is to attain the coveted ITIL "Expert" qualification, you should consider our "bundle" of courses to get you there in the most cost-effective way.

The ITIL Expert Capability bundle includes all of the Capability courses and the over-arching Managing Across the Lifecycle and is offered considerably cheaper than booking them separately.

Worried about committing to dates so far ahead? Stop worrying - we are always willing to transfer you to an alternative date - just give us 4 week's notice and there will be no additional charge.

Dates For ITIL® Planning, Protection & Optimisation

This is an online self-paced e-Learning course which you can complete at your own pace:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

ITIL® Planning, Protection & Optimisation

£499.00