ITIL® Service Transition
Self-paced course

  Study online at your own pace 90 days online access Fully accredited Includes videos, quizzes, exercises, study guides and official syllabus and sample exams Tutor support available via email      READ MORE

Price: £399.00 

  • Ref:ITIL-ST-CBT
  • Exam: Online ITIL Intermediate Exam (£250.00 ex VAT )

* Price excludes VAT which will be added at the prevailing rate.

ITIL® Service Transition

About the Course

 

  • Study online at your own pace
  • 90 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

 

 

Description

This course leads to the ITIL®  Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

Topics

Introduction to service transition

  • Full understanding of service transition terms and core concepts.
  • The context of service transition in relation to all other lifecycle stages

Service transition principles

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service transition processes

  • Service transition principles, techniques and relationships and their application to ensure new, modified or retired services
  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

Managing people through service transitions

  • Service transition principles, techniques and relationships and their application to ensure new, modified or retired services
  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Organizing for service transition

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the “handover points”
  • Service transition roles and responsibilities
  • Why service transition needs service design and service operation, what it uses from them and provides to them

Technology Considerations

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical success factors and risks

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

 

Exam Details

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Exam duration: 90 minutes

  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 70% (28/40 questions)
  • Exam language: extra time is available for non-native English speakers. Contact us for current translation availability
  • Exam value: 3 ITIL credits
     

Follow-Up Training

ITIL3-SS – Service Strategy.
ITIL3-SD – Service Design.
ITIL3-SO - Service Operation.
ITIL3-CSI – Continual Service Improvement.
ITIL3-MAL – Managing across the Lifecycle.

Bundles

If your goal is to attain the coveted ITIL "Expert" qualification, you should consider our "bundle" of courses to get you there in the most cost-effective way.

The ITIL Expert Lifecycle bundle includes all of the Lifecycle courses and the over-arching Managing Across the Lifecycle and is offered considerably cheaper than booking them separately.

Worried about committing to dates so far ahead? Stop worrying - we are always willing to transfer you to an alternative date - just give us 4 week's notice and there will be no additional charge.

Dates For ITIL® Service Transition

This is an online self-paced e-Learning course which you can complete at your own pace:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

ITIL® Service Transition

£399.00