ITIL® Overview CBT

This short (55 minute) CBT course is designed for all levels of IT staff requiring an introductory overview to IT Service Management. It provides a ‘taster’ to our ITIL Service Management Foundation CBT Course.  On completion, delegates will understand the need for Service...  READ MORE

Price: Free 

  • Ref:ITIL-OV-CBT

* Price excludes VAT which will be added at the prevailing rate.

ITIL® Overview CBT

Description

This short (55 minute) CBT course is designed for all levels of IT staff requiring an introductory overview to IT Service Management.

It provides a ‘taster’ to our ITIL Service Management Foundation CBT Course. 

On completion, delegates will understand the need for Service Management, its components and the benefits that can accrue from its implementation. If you are considering undertaking a service improvement program within your organization, or you have heard of ITIL and are not quite sure what it is all about, then this overview is an excellent insight. This overview will help you understand the impact Service Management can make within your organisation especially in changing towards a ‘service culture’. It will explore the need for and the primary benefits of each of the processes and functions that comprise Service Management. The important areas of planning, implementation and management of the Service Management modules will also be discussed.

 

Dates For ITIL® Overview CBT

This is an online self-paced e-Learning course which you can complete at your own pace:

ITIL® Overview CBT

Free