ITIL® Service Strategy
3 Day Course

This course leads to the ITIL®  Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. This course is suitable...  READ MORE

Price: £895.00  *

  • Ref:ITIL-SS
  • Exam: Service Strategy (£194.00 ex VAT )
  • * Initial price shown is the base price for courses at Heywood.
    Other venues may have additional supplements.

    Show price for:
    Heywood (Manchester)  London  Reading 

* Price excludes VAT which will be added at the prevailing rate.

ITIL® Service Strategy

Description

This course leads to the ITIL®  Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.

 

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments.  The live exam will take place at the end of Day 3.

Topics

Introduction to service strategy

  • Full understanding of service strategy terms and core concepts.
  • The purpose, goals, scope and objectives of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages.

 Service strategy principles

  • The ability to decide on a service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes.

Service strategy processes

  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business.

Governance

  • The ability to analyse IT governance and use it to set strategy by leveraging governance framework and bodies.

Organizing for service strategy

  • The ability to create an organizational design using the relevant development and departmental methods.

Technology considerations

  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

Implementing service strategy

  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).

Challenges, critical success factors and risks

  • The ability to provide insight and guidance for strategic challenges, risks and critical success factors.

 

 

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Follow-Up Training

ITIL-PRAC - ITIL® Practitioner
ITIL-SD - Service Design
ITIL-ST - Service Transition
ITIL-SO - Service Operation
ITIL-CSI - Continual Service Improvement
ITIL-MAL - Managing Across the Lifecycle

Bundles

If your goal is to attain the coveted ITIL "Expert" qualification, you should consider our "bundle" of courses to get you there in the most cost-effective way.

The ITIL Expert Lifecycle bundle includes all of the Lifecycle courses and the over-arching Managing Across the Lifecycle and is offered considerably cheaper than booking them separately.

Worried about committing to dates so far ahead? Stop worrying - we are always willing to transfer you to an alternative date - just give us 4 week's notice and there will be no additional charge.

Dates For ITIL® Service Strategy

Heywood (Manchester)

  • 20-22 November 2017
  • 19-21 February 2018

London

  • 11-13 September 2017
  • 16-18 October 2017
  • 4-6 December 2017

Reading

  • 18-20 September 2017
  • To book any of these dates, please see below.

Availability and pricing for ITIL® Service Strategy:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

20-22 November 2017 - Heywood (Manchester)

£895.00 

19-21 February 2018 - Heywood (Manchester)

£895.00 

11-13 September 2017 - London

£940.00 

16-18 October 2017 - London

£940.00 

4-6 December 2017 - London

£940.00 

18-20 September 2017 - Reading

£920.00