ITIL® Foundation Course
3 Day Course

This classroom based course leads to the BCS examination and qualification “ITIL® Foundation Certificate in IT Service Management”. The target group of the ITIL Foundation certificate in IT Service Management is drawn from: • Individuals who require a basic understanding of...  READ MORE

Price: £785.00  *

  • Ref:ITIL-FC
  • Exam: ITIL® Foundation Certificate in IT Service Management (£152.00 ex VAT )
  • * Initial price shown is the base price for courses at Heywood.
    Other venues may have additional supplements.

    Show price for:
    Heywood (Manchester)  London  Reading 

* Price excludes VAT which will be added at the prevailing rate.

ITIL® Foundation Course

Description

This classroom based course leads to the BCS examination and qualification “ITIL® Foundation Certificate in IT Service Management”.

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. 

• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.

On successful completion of the course delegates will be able to understand

• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness).

 

 

Pre-Requisites

Candidates wishing to be trained and examined for this qualification should have a general awareness of IT and appreciation of their own business environment and should take the opportunity to do some pre-course reading focusing on the documentation provided.

Follow-up Training

Intermediate Capability Courses

ITIL3-OSA  Operational Support and Analysis (5 days) course outline

ITIL3-RCV  Release Control and Validation (5 days) courses outine

ITIL3-SOA  Service Offerings and Agreements (5 days) course outline

ITIL3-PPO  Planning Protection & Optimisation (5 days) course outline

Dates For ITIL® Foundation Course

Heywood (Manchester)

  • 21-23 August 2017
  • 16-18 October 2017
  • 27-29 November 2017
  • 15-17 January 2018
  • 5-7 March 2018
  • 9-11 April 2018

London

  • 21-23 August 2017
  • 4-6 September 2017
  • 18-20 September 2017
  • 2-4 October 2017
  • 16-18 October 2017
  • 30 October-1 November 2017
  • 13-15 November 2017
  • 11-13 December 2017

Reading

  • 6-8 November 2017
  • To book any of these dates, please see below.

Availability and pricing for ITIL® Foundation Course:

Please Note: Any applicable exam fees are not included in the prices quoted.
You can choose to include or exclude the exam on the booking page.

21-23 August 2017 - Heywood (Manchester) ** Special Offer **

£785.00 £595.00 

16-18 October 2017 - Heywood (Manchester)

£785.00 

27-29 November 2017 - Heywood (Manchester)

£785.00 

15-17 January 2018 - Heywood (Manchester)

£785.00 

5-7 March 2018 - Heywood (Manchester)

£785.00 

9-11 April 2018 - Heywood (Manchester)

£785.00 

21-23 August 2017 - London ** Special Offer **

£820.00 £675.00 

4-6 September 2017 - London ** Special Offer **

£820.00 £675.00 

18-20 September 2017 - London

£820.00 

2-4 October 2017 - London

£820.00 

16-18 October 2017 - London

£820.00 

30 October-1 November 2017 - London

£820.00 

13-15 November 2017 - London

£820.00 

11-13 December 2017 - London

£820.00 

6-8 November 2017 - Reading

£805.00