Continual Service Improvement (3½ Day Course)

Ref: ITIL3-CSI

Cost:
 Heywood (Manchester) £1,095.00 (ex VAT)
Maidenhead £1,095.00 (ex VAT)

Exam: Continual Service Improvement

Cost: £105.00 (ex VAT)

Get a 5% discount by Booking online. We will invoice your company.

Price*: £1,095.00

5% Online Booking Discount: £54.75

Exam Fee: £105.00

Total (ex VAT): £1,145.25

(VAT will be added at the prevailing rate)

*Price shown is the base price for courses at Heywood. Other venues may have additional supplements.

Course Details

Description

This four day course leads to the ITIL®  Certificate – Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to the examination which will be completed before lunch.

Topics

Introduction to Continual Service Improvement

Continual Service Improvement Principles

Continual Service Improvement Process

Continual Service Improvement Methods and Techniques

Continual Service Improvement technology related activities

Organisation and technology for Continual Service Improvement

Understanding Implementation approaches, Challenges, Critical success factors and risks

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Recommended Follow-Up Training

ITIL3-SS – Service Strategy. (4 days).
ITIL3-SD – Service Design. (4 days).
ITIL3-SO - Service Operation. (4 days)
ITIL3-CSI – Service Transition. (4 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).

The following dates are available for this course:

Heywood (Manchester)

  • 2-5 August 2010
  • 4-7 October 2010
  • 6-9 December 2010
  • 22-25 February 2011
  • 26-29 April 2011
  • 28 June-1 July 2011

Maidenhead

  • 28 June-1 July 2011