Description

This four day course leads to the ITIL®  Certificate – Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to the examination which will be completed before lunch.

Topics

Introduction to Service Transition

Service Transition Principles

Management and control of all Service Transition activities

Service Transition Related activities around communications, commitment and organisational change

Organising Service Transition

Control and coordination of Service Transition technology related activities

Analysis, justification and selection of the implementation approaches

Challenges, critical success factors (CSFs) and risks

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Recommended Follow-Up Training

ITIL3-SS – Service Strategy. (4 days).
ITIL3-SD – Service Design. (4 days).
ITIL3-SO - Service Operation. (4 days)
ITIL3-CSI – Continual Service Improvement. (4 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).

The following dates are available for this course:

Heywood (Manchester)

• 10-13 April 2012
• 12-15 June 2012
• 18-21 September 2012

London

• 15-18 February 2012
• 24-27 September 2012

Reading

• 23-26 May 2012