Description

This five day course leads to the ITIL®  Certificate – Planning, Protection and Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a deep understanding of Planning, Protection & Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for: Operational staff involved in:

• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to four will consist of detailed learning activities with evening assignments. The morning of day 5 will be devoted to the examination which will be completed before lunch.

Topics

Service Management as a Practice
Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimisation
Capacity management as a capability to realise successful service design
Availability management as a capability to realise successful service design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information security management as part of the overall corporate governance framework
Common Service Operation activities related to Planning, Protection & Optimisation
Organising for Service Operation which describe functions to be performed within Planning, Protection & Optimisation
Planning, Protection & Optimisation roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
Continuous Service Improvement as a consequence of effective Planning, Protection & Optimisation

And specifically in the following key process and role areas

Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Demand Management
Risk Management For Service Planning, Protection & Optimisation

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course. 

Recommended Follow-Up Training

ITIL3-OSA – Operational Support and Analysis. (5 days).
ITIL3-RCV - Release, Control and Validation. (5 days).
ITIL3-SOA – Service Offerings & Agrements. (5 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).

The following dates are available for this course:

Heywood (Manchester)

• 6-10 September 2010
• 8-12 November 2010
• 14-18 March 2011
• 16-20 May 2011