Description

This five day course leads to the ITIL®  Certificate – Planning, Protection and Optimisation (PPO). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a deep understanding of Planning, Protection & Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for: Operational staff involved in:
• Service Portfolio Management;
• Service Catalogue Management;
• Service Level Management;
• Demand Management;
• Supplier Management;
• Financial Management
or
• Business Relationship Management

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, and a practice examination paper. Days one to four will consist of detailed learning activities with evening assignments. The morning of day 5 will be devoted to the examination which will be completed before lunch.

Topics

• Service design in PPO and lifecycle context
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
• Capacity management as a capability to realize successful service design
• Availability management as a capability to realize successful service design
• IT service continuity management as a capability to support overall business continuity management
• Information security management as part of the overall corporate governance framework
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations
• Organizational roles relevant to PPO

And specifically in the following key ITIL process and role areas:-

• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management
• Challenges, critical success factors and risks for planning, protection and optimization
 

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course. 

Recommended Follow-Up Training

ITIL3-OSA – Operational Support and Analysis. (5 days).
ITIL3-RCV - Release, Control and Validation. (5 days).
ITIL3-SOA – Service Offerings & Agrements. (5 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).

The following dates are available for this course:

Heywood (Manchester)

• 30 July-3 August 2012
• 22-26 October 2012
• 26-30 November 2012

Reading

• 10-14 September 2012