Description

This five day course leads to the ITIL®  Certificate – Release, Control and Validation (RCV). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

This course is designed for Individuals who require a deep understanding of Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

It is particularly suitable for Operational staff involved in (or likely to be involved in)

• Change Management,
• Release and Deployment Management,
• Service Validation and Testing,
• Service Asset and Configuration Management,
• Request Fulfillment,
• Service Evaluation

or

• Knowledge Management

Structure

The course will consist of formal lecturing, group discussions, in course assignments, and a practice examination paper. Days one to four will consist of detailed learning activities with evening assignments. The morning of day 5 will be devoted to the examination which will be completed before lunch.

Topics

• The importance of service management as a practice concept and service transition principles, purpose and objective
• The importance of ITIL release, control and validation while providing service
• How all processes in ITIL release, control and validation interact with other service lifecycle processes
• What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
• How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
• How to measure ITIL release, control and validation
• The importance of IT security and its contributions to ITIL release, control and validation
• The technology and implementation considerations surrounding ITIL release, control and validation
• Change management as a capability to realize successful service transition
• Service validation and testing as a capability to ensure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Request fulfilment and change evaluation to ensure meeting committed service level performance
• Release, control and validation process roles and responsibilities
• Technology and implementation considerations
• Challenges, critical success factors and risks associated with ITIL release, control and validation
 

Pre-Requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).

Candidates should bring their certificate(s) with them to complete the registration process on the first day of the course.

Recommended Follow-Up Training

ITIL3-OSA – Operational Support and Analysis. (5 days).
ITIL3-SOA - Service Offerings and Agreement. (5 days).
ITIL3-PPO – Planning Protection & Optimisation. (5 days).
ITIL3-MAL – Managing across the Lifecycle. (5 days).

The following dates are available for this course:

Heywood (Manchester)

• 21-25 May 2012
• 9-13 July 2012 (Fully booked)
• 17-21 September 2012
• 12-16 November 2012

London

• 21-25 May 2012

Reading

• 20-24 August 2012