Description

This one and one half day course is designed for those who hold the ITIL®  v2 Foundation Certificate and now want to gain the bridging "Credit" to ITIL V3. (This course was originally offered as a one day event, but due to the complexity of the examination is best undertaken over one and one half days with a short examination before lunch on the second day).

The course will be examined and will be worth 0.5 “credits”. When combined with the 1.5 “credits” awarded to holders of the ITIL v2 Foundation Certificate, sufficient credits (2.0) are held to begin the more advanced training in the ITIL v3 roadmap.

The course focuses on the new ITIL v3 structure (The service Lifecycle) and how this extends beyond the Service Support and Service Delivery focus in ITIL v2.

On completion, delegates will have a sound appreciation of the improvements to ITIL, understand what they are and the benefits they will bring to both IT and the business.

The half-hour Foundation Bridge examination will take place before lunch on the second day.

Topics

Why has ITIL been restructured?

The Service Lifecycle -

Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle.

What does Service Strategy offer and what does it consist of.

What does Service Design Offer and what best practice processes are involved.

What does Service Transition offer and how is it managed

Functions and procedures in Service Operation to ensure quality service delivery.

How to ensure the service(s) do not stagnate through Continual Service Improvement.

In each of the stages of the lifecycle familiar processes will be recognized and additional/new processes and practices will be highlighted.

Delegate Pre-course Guidance

The breadth of material covered is such that there will be no review of the v2 framework, however the examination may test v2 concepts; as such delegates are expected to thoroughly understand the concepts so that they can append them to the new ITIL lifecycle.

It is strongly recommended that delegates who passed the v2 Foundation greater than six months prior to attending the bridging course undertake a period of refresh of their v2 learning matter in advance of the bridging day in order to increase likelihood of examination success.

The following dates are available for this course:

Heywood (Manchester)

• 12-13 August 2010 (Fully booked)
• 16-17 September 2010
• 4-5 November 2010
• 16-17 December 2010

Maidenhead

• 1-2 September 2010 (Fully booked)
• 12-13 October 2010
• 30 November-1 December 2010