Introduction

ITIL v3 Foundation Certificate CBT Free Trial

The full CBT course consists of a number of online modules which you can follow at your own pace. this trial version consists of the Introduction module only. Book this course following the "BOOK THIS COURSE" link at the top of the page, fill in your registration details and we will activate your course and send you your log-in details.

In the full course, each of the modules consists of a training presentation video, followed by a quiz to test your knowledge. At the end of the course there are two example exam papers to give you a feel for the Foundation Course exam.

The full course is designed for:

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
IT professionals working within an organisation that has adopted and adapted ITIL® to enable them to understand and therefore contribute to the ongoing service improvement programme.
This may include but is not limited to IT professionals, business managers and business process owners.

On successful completion of the course delegates will be able to understand:

Service Management as a practice.
The Service lifecycle.
Key principles and Models related to Service Management.
Be aware of:
Key Concepts.
Key processes.
Key roles.
Key Functions.
Associated Technology and Architecture.
The ITIL® Qualification scheme.
 

Follow-on Training

To book the full CBT Foundation course, please follow this link: www.sysop.co.uk/training-courses/foundation-courses/204/itil%AE-foundation-certificate-cbt

For more information on the classroom-based course, please follow this link: www.sysop.co.uk/training-courses/foundation-courses/61/itil%AE-v3-foundation-course

Booking your Exam

ITIL FOUNDATION EXAMINATION

The ITIL Foundation (Foundation Certificate in IT Service Management) examination is available worldwide from Thomson Prometric, via a network of approved test centres.

Locating a Test Centre

The URL of the Prometric website is www.prometric.com/

Once have opened the Prometric website in your default web browser you can use the following steps to check the location of a test centre.

1) On the Prometric homepage in the “For Test Takers” box select information technology (IT) certification from the first drop down menu. In the second drop down menu now click on Information Systems Examination Board.

2) You will now be on a page containing four options – schedule, reschedule, reschedule or confirm exam, Click START.

3) A page will now be presented on your screen containing about containing eight options such as locate a test site, schedule an appointment etc. Click on locate a test site.

4) Another page will now appear requesting you enter the country in which you wish to take the examination. Select the appropriate country and state (if applicable), then click the next button.

5) You will now be presented with information regarding ISEB (Information Systems Examinations Board), which is one of the ITIL exam institutes. Just click the next button on this page.

6) On the next page you will asked to choose your examination select BH0 – 006 ITIL v3 Service Management list of all the test centres in the country / state will now be Foundation Certificate (ITIL) and click the next button. A full presented on screen.

Note prices shown do not include VAT.

To Check for Available Dates & Times

Once you have located the most convenient test centre, you can proceed to check the available dates and times to take the ITIL Foundation exam by following the steps detailed below:

1) Click the schedule appointment button besides the test centre you have you chosen

2) You will now be asked to log into the web site using a username and password. If you are a new user of the Prometric website you will have to click on the appropriate button to create a profile. If not, just log in using your username and password.

3) Once you have logged in to the website you will be presented with a calendar showing the available dates for you to take the ITIL Foundation exam at the test centre of your choice. To see the available times on any specific day click on the appropriate date on the calendar. A list of available times will now be displayed in the box beside the calendar.

Taxes

No sales tax is levied on sales outside the European Union.

For EU customers VAT is levied at UK standard rate.

The following dates are available for this course:

This is an online self-paced e-Learning course which you can complete at your own pace.

The course will be available online for 12 weeks from the time we confirm the availability of your access details.