The Unique Sysop Pick-up Programme

The vast majority of students who take Sysop training pass at the first attempt. There, inevitably, is a small number who do not succeed at the first attempt.

Should you be one of the unfortunate few who tripped at the examination hurdle, We will not abandon you! We will discuss with you the most appropriate way we can help you achieve your ITIL® certification goal.

For the advanced courses (e.g. v3 Intermediate) we will provide additional support, by working with you identifying your weak areas, helping you address them, working through exam-style questions, and encouraging you to answer and submit them to us for marking and comment.

If this reveals a particular subject weakness we may recommend that you re-sit all or part of the course. We will offer you this option free of charge. We appreciate your time is valuable and your goal is important.

All that we ask is that you contribute positively in the training sessions and complete any pre-course study and evening assignments that you will be set.

It is this after-course care that ensures that the Sysop overall success-rate is close to 100%.

Investment Protection