How We Ensure your Examination Success

Students undertaking IT service management training with Sysop achieve a remarkably high first-time pass rate. For example, the ISEB industry-average pass-rate for the ITIL® v2 “Manager’s” Certificate is around 57%. Sysop students have bettered 80% every year for, at least, the last 5 years. We achieve this by producing and delivering a high-quality learning experience, in a purpose-built comfortable training centre, using in-house developed course material of the highest standard.

We qualify our Consultant/Lecturers

All of our lecturers are industry qualified consultants in their own right who bring their experience of the real world into the classroom.

To ensure that they are proficient in classroom teaching and learning skills, they all attend the Institute of IT Trainers programme and hold the Institute’s trainer’s qualification.

As well as holding the over-arching prestigious ITIL v3 Expert qualification, our lecturers will also have taken, and passed, the examination for the specific subject they will be teaching to you.

The Training itself

You will experience exam-style questions during your ITIL training course itself. These will be marked by our trainers, two of whom are also marker/examiners for the ISEB exams. The marker will provide constructive comments on individual answers, and there will be general feedback sessions where advice will be given on how each question should be approached, pointing out common misunderstandings and mistakes.

We will encourage you to answer further questions outside of the scheduled course time and submit them, to our trainers, for marking and comment.

We will stress the need for private study outside of the classroom sessions. To help you plan your learning we will provide a set of specific activities which will provide a framework for your study. We recognise that reading the OGC publications, without guidance, can be a very daunting task indeed.

We will make it clear that we are always available (other work permitting) for advice both during the course and in the revision period between the end of the course and the examination itself. We will also be available to discuss practical implementation issues with you as you put your new-found skills into practice.

The Sysop pick up programme