17th - 18th June 2008
SAS Radisson
Manchester Airport
A comprehensive two-day conference covering
the practical issues of implementing
IT Service Management Best Practice (ITIL)
This popular conference is designed for IT Managers and IT service specialists involved, or likely to be involved, in the implementation of ITIL "Best Practice" within thier organisations.
Next Event "May 09"
Slicker ITIL 2008
The first "Slicker ITIL" conference was held at the SAS Radisson Hotel on 17th & 18th June 2008.
The gallery of photographs below show how the conference was enjoyed by the delegates. The key messages of the conference were:
- IT Best Practice is dependent on: culture; sound infrastructure (technology); and well deployed tools - not just ITIL processes.
- Taking care of culture, technology and tools reduces the need for expensive ITIL training and qualification .
- Processes fit for the purpose of the organisation can be implemented without the need to train an army of ITIL experts. This is particularly true if state-of-the-art tools are used to speed up implementation and to help “lock” processes into practice.
- There is little point in attempting to adopt ITIL best practice if the culture of the organisation is wrong – it is likely to end up bureaucratic and unwieldy.
- Research indicates that whilst Service Desk, Incident Management & Problem Management are relatively well addressed in the field - more technical disciplines such as availability management and capacity management tend to be neglected.
- The object of adopting “Best Practice” is to achieve measurable, sustainable service improvement.
Slicker ITIL 2008
