Timetable - Day 1
Day 1 | Day 2
Registration
09:30 – 10:30 Registration
Welcome & Introduction
Breaking the Log Jam
- Gaining management & team buy-in
- Identifying strengths and quick-wins
- The Service Improvement Plan
- Recognising strengths, prioritising weaknesses
- Delivering measurable and tangible improvements
Stuart Sawle - Managing Director, Sysop
ITIL v3 for Dummies
Objectives for this presentation:
- To show the importance of Attitide, Behaviour and Culture in IT
- Identify the ABC worst practices from that original book that are still relevant and recognize how these will impact ITIL V3
Paul Wilkinson - Director, Gaming Works
IT Management Tools, ITIL and beyond
A refreshing view of how Innovative solutions can help you easily design your IT Management strategy and ease ITIL adoption within your organisation.
This session will show how the effective use of modern and visionary service management tools gently encourages best practice, pragmatically guiding staff through accurate processes.
Gregory Lefort, UK - Managing Director, Staff & Line
Jon Ryman - Consultant, Staff & Line Best Practice in Practice
Best Practice in Practice (1)
This session will show how ITIL best practice can be implemented by relatively small IT departments to improve effectiveness, provide better control of services and become a truly customer focused department. A number of case studies will demonstrate some common pitfalls and the remedies.
Ole Westergaard - Founder, Westergaard
Evening
19:30 Drinks reception
20:00 Dinner With Norman Prince (gifted after dinner speaker & comedian)
