Why you should attend this conference
This two-day conference will show how ITIL best practice can be implemented swiftly and without drama to: improve IT effectiveness; provide better control of services; and become a truly customer focused IT department. The speakers are respected industry leaders from across Europe, each with a well-earned reputation for a refreshing practical approach to service improvement and best practice implementation in the field.
As well as addressing your concerns and fears about adopting a formal framework, our speakers will show how the log-jam of day-to-day service management issues can be broken to provide the time and resources to improve processes.
They will show how to win the hearts and minds of IT colleagues and senior management and gain a positive focus on service improvement.
They will explain how the effective use of modern inexpensive service management tools can gently encourage best practice guiding staff through better processes.
They will demonstrate how modern IT Infrastructure can be deployed to resolve long-standing service and availability issues.
Most of all they will show how ITIL best practice can be implemented by even the smaller IT department to improve effectiveness, provide better control of services and become a truly customer focused department.
