Process Optimisation

Process Focussed Workshops

SYSOP have been helping our clients improve their IT services for over 30 years.

Key to our success has been how we go beyond what is available in education accredited courses and ensure the investment has more of a focus on business benefits. ITIL® in particular is wide in scope and often the available accredited training courses can actually dilute the main area of interest. We have therefore developed our Process Focussed Workshops for those IT organisations that want to assess, improve and raise skill levels in a particular area of IT Service Management.

For each of the core process areas we have developed Improvement Plans and integrated these into a workshop environment initially intended for ITSM team leaders, Process Owners and other key stakeholders but leading to all relevant IT staff gaining the required tailored training in the main area of focus.

IT members and stakeholders in a process workshop

Workshop outcomes are likely to include:

  • Optimised process(es)
  • Clearer direction on policy
  • Establish Roles & Responsibilities
  • Identify skills gaps
  • Consideration of Tools
  • Determine a strategy for ongoing management
  • A tailored Process focussed training session for relevant staff

5-Steps of the Process Focussed Workshop Approach

Educate

Key stakeholders to be provided with an understanding of the ITIL theory in the chosen process area.

Assess

Existing process & practices to be compared & contrasted against the ITIL theory.

Improve

Suggestions for improvement are identified and remedial tasks assigned.

Develop

Course material is developed incorporating ITIL theory & organisation specific practices.

Train

Key stakeholders to be provided with an understanding of the ITIL theory in the chosen process area.

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