The Sysop Guarantee

Your course will run as scheduled!

Once you have booked on one of our courses and received your confirmation of booking, we guarantee that your course will run. We are not subject to the same financial pressures as those training organisations that rely on freelance trainers and expensive hotel conference facilities. Our full-time lecturing team and purpose built training centre means that we never have to cancel a course simply because numbers are low.

How We Ensure your Examination Success

Students undertaking ITIL training with Sysop achieve a remarkably high first-time pass rate. For example, the ISEB industry-average pass-rate for the ITIL “Manager’s” Certificate is around 57%. Sysop students have bettered 80% every year for, at least, the last 5 years. We achieve this by producing and delivering a high-quality learning experience, in a purpose-built comfortable training centre, using in-house developed course material of the highest standard.

We qualify our Consultant/Lecturers

All of our lecturers are industry qualified consultants in their own right who bring their experience of the real world into the classroom.

To ensure that they are proficient in classroom teaching and learning skills, they all attend the Institute of IT Trainers programme and hold the Institute’s trainer’s qualification.

As well as holding the over-arching prestigious Manager’s Certificate, our lecturers will also have taken, and passed, the examination for the specific subject they will be teaching to you.

The Training itself

You will experience exam-style questions during the course itself. These will be marked by our trainers, two of whom are also marker/examiners for the ISEB exams. The marker will provide constructive comments on individual answers, and there will be general feedback sessions where advice will be given on how each question should be approached, pointing out common misunderstandings and mistakes.

We will encourage you to answer further questions outside of the scheduled course time and submit them, to our trainers, for marking and comment.

We will stress the need for private study outside of the classroom sessions. To help you plan your learning we will provide a set of specific activities which will provide a framework for your study. We recognise that reading the OGC publications, without guidance, can be a very daunting task indeed.

We will make it clear that we are always available (other work permitting) for advice both during the course and in the revision period between the end of the course and the examination itself. We will also be available to discuss practical implementation issues with you as you put your new-found skills into practice.

The Unique Sysop Pick-Up programme

The vast majority of students who take Sysop training pass at the first attempt. There, inevitably, is a small number who do not succeed at the first attempt.

Should you be one of the unfortunate few who tripped at the examination hurdle, We will not abandon you! We will discuss with you the most appropriate way we can help you achieve your qualification goal.

We provide a scheduled re-sit revision day, free of charge, for each of the training courses we offer - be it Foundation, Practitioner or the Manager’s Certificate. This re-sit day will provide you with the opportunity to refresh and prepare yourself for the examination re-sit with confidence. For most courses, your exam re-sit will take place in the afternoon of the revision day.

For the more advanced courses (e.g. Practitioner & Manager’s) we will provide additional support, by working with you in advance of the revision day, working through further sets of exam-style questions, and encouraging you to answer and submit them to us for marking and comment.

It is this after-course care that ensures that the Sysop overall success-rate is close to 100%.

Beware pale imitation

Sysop were the first ITIL® training organisation to offer a guarantee of examination success. We believed then, as we do now, that your time is too valuable to be expended on an unproductive training experience. At Sysop we recognise that your key objective is to pass the examination with the greatest certainty, knowing that you will be cared for – individually. We also recognise that you will want to gain valuable skills in the deployment and implementation of ITIL ® in your work-place - calling upon the experience of Sysop consultants for guidance and support. It is easy for imitators to offer free-resits or free places on subsequent courses but this is scant compensation for the uncertainty and frustration of poor quality training.