Customer Comments

“ Trainer Skills - Great! Participation - Brilliant!
Thank you for a great course and for making a subject which isn't the most exciting actually feel great to be part of.
Also a special thank you for whoever made the arrangements for food "Halal" diet. We were not expecting much and were pleasntly surprised and loved the food. Such a great change from the cheese sandwiches we get elsewhere. The fresh fruit is also a great idea. Really well done on all the facilities provided by Sysop. ”

Kafiat Ali
Rochdale MBC

“ Really enjoyed the course. A lot to take back, a real eye-opener on all the ITIL parts we have not got quite right. Highly recommended to all senior IT management. ”

Nico Devocelle
Lavendon Group

“ Stuart is possibly one of the nicest people you could meet. His anecdotes are inspiring and his smile is infectious. I really enjoyed the course - thank you! ”

Paul Gannon
NHS Manchester

“ This is the best course overall that I have ben on - great venue; easy parking; high standard of facilities; great food and . . . most importantly: a friendly, informed and patient and inspiring tutor and welcoming staff.”

Sarah Harris
NHS Salford

“ I just got my ITIL Service Design results through and I scored 38/40. I am really happy with that.

This is the second course I have done with Andy as the tutor and I also scored 38/40 on that (CSI ITIL)

I would like to take this opportunity to thank Andy in particular for his excellent tutealage. It is the best training I have ever had.
”

Mike Jones
NHS Greater Manchester

“ Stuart, Michelle,

Thank you both again for the end phase review report.

As discussed, our efforts in the immediate future will be focused around the implementation of the various modules of ‘Service Now’, in support of our service management processes guided by the work undertaken by Sysop and the resulting outputs.

We are extremely pleased with the results of the work undertaken by Sysop and feel that the recommendations you have made and roadmap for success will help us improve our services greatly, now this engagement is ended.

I wish Sysop success in your future dealings with the organisations emerging out of Greater Manchester PCTs.
”

Michael Whittaker
NHS Salford

“ In the past 12 months, I undertaken all my Intermediate Lifecycle exams with Sysop and thanks to their advice, guidance and support, I've passed them comfortably.

The trainers (particulary Andy Wright) know the material/syllabus very well, and prepare you fully for the exam. The Lifecycle courses are run over 4 days with a mock exam at the end of day 4, and the real exam first thing on the morning of the fifth day. I found this schedule very beneficial as you get the full evening before the real exam to concentrate on revising your weak areas (that have been identified from the sample questions and the mock paper).

All the staff at Sysop are friendly and helpful, and once you've booked onto a course, they provide a guarantee that the course will run - regardless of how many people are booked on. (I have experience from other providers who cancel courses because only one or two are booked on the course.

Fully recommend Sysop.”

Lynne Dawson
Sheffield Hallam University

“ Just a quick expression of my pleasure & joy at passing the ITIL Planning, Protection & Optimisation course!

36 out of 40 is a mark I am very proud of! [I still kick myself for the 4points I missed!]

Anyway, just 2 weeks before then, I passed the ITIL Service Offerings & Agreements again with 36 out of 40.

In November, I passed Service Transition with 34 out of 40.

Prior to that, I had taken the ITIL Continual Service Improvement and got 36 out of 40 so a lot can be said for my intellect (no modesty) but I'd like to thank you for the environment you have created at Sysop. I truly enjoy studying there - which is why I have taken these courses in quick succession.
”

Jennifer Siba Baidoo
Acorn Business & IT Consultancy Ltd

“ Thanks for a brilliant experience. One satisfied customer!”

Jennifer Siba Baidoo
Acorn Business & IT Consultancy

“ Michelle is a credit to your company and has been praised by everyone who has worked with her for her knowledge, skills and above all else, patience!

I have had a relationship with Sysop for several years now and am delighted that we can take this further and engage in the most significant ITIL project NWL has undertaken to date. Together, I’m sure we’ll get there!
”

Claire Burn
Northumbrian Water

“ A Big thank you to Sysop for all your help and support during my journey to obtaining my ITIL V3 EXPERT accreditation.

I have found Sysop to be professional, customer focused, supportive and helpful. I would
like to further extend my thanks & appreciation especially to Michelle Major-Goldsmith (Head Trainer) who has been extremely supportive during my lifecycle modules at Sysop.

I would have no hesitation in recommending Sysop as my number 1 ITIL Training Provider and look forward to taking further courses with Sysop in the near future.
”

Lisa Ayed

“ I have recommended this [CBT ITIL Foundation Certificate] course to several people as it provides a high quality product at a very reasonable price. Congrats!
Now, how about some of the other ITIL courses delivered in the same manner? Or a PRINCE 2 course?
As a contractor, I cannot take classroom based courses as
(a) I lose money
(b) they cost too much
More Online courses please!!
”

Robert Browett

“ A quick note to say “Thank you” for making the course enjoyable and informative. [Michelle's] enthusiasm for the subject made the work on the course much easier to follow.”

Gail Ogden
HP Enterprise Services

“ I would just like to take this opportunity to thank you for the ITIL training at HP in Newcastle 3 weeks ago. I received my results today and am happy to report that I passed with a score of 31.

I hope the lack of beer in Saudi isn't too bad and just think of the enjoyment of your first pint of real ale when you get back on British soil.
”

Emma Girdlestone
HP Enterprise Services

“ Thanks to all the team at Sysop for a really enjoyable course last week, the level of training I received was of the highest standard and John’s knowledge helped to make the theory real and applicable to the workplace.”

Mike Culshaw
NHS Northwest

“ Very enjoyable course, Michelle is a very polished trainer and as very good in her delivery, knowledge and understanding”

Tim Thickett
Ricoh

“ Online Learning - Course: ITIL v3 Foundation Certificate (CBT)

How did you find the presentation of the course material?

Well structured and the narrative was clear, concise and easy to understand, the slides were informative and the length of each presentation was about right

How did you find the presentation of the course material?

Well structured and the narrative was clear, concise and easy to understand, the slides were informative and the length of each presentation was about right

Did you enjoy the course?

I did and I look forward to doing some of the next level courses in the near future

How easy did you find our website was to navigate?

Very easy to navigate round and find what I needed

Were you satisfied with the course overall?

Have already recommended this course to others

”

Rob Allinson
RA IT Consultancy

“ Comfortable building and facilities, lunch restrictive, would prefer a choice or sandwiches. Apart from lunch it has been an excellent experience. I can quite honestly say that Michelle is the best trainer I've ever had and it is no wonder she has been recognised as a top trainer! Her delivery style is brilliant and she managed to keep my attention all week. She is extremely knowledgeable and her ability constantly to refer to past experience to more fully explain something has really helped.”

Lynda Howard
CSC

“ The IT programme board convened on Wednesday and we had a lengthy discussion on ITIL . . and I can confirm that the [Sysop] overview session had an extremely positive impact. [Mark] was impressed with the feedback and has authorised me to approach our European and Middle East IT Managers to canvas opinion on them formally entering into ITIL qualifications to support the programme, something I think he wasn't contemplating for another twelve months.
[We] now recognise some of the gaping holes we have and why, despite all the effort, things simply aren't working; [we need] to know more.
Based on this, I think you can safely say that our overview was a success, Michelle was brilliant I have to say, she knew exactly how to handle the team.



”

Andrew Wallace
Lavendon Group

“ I have just recieved my results from the online link ISEB has sent to me and just wanted to share the good news. I have passed the exam with a 36 score. Pass my thanks to everyone I really enjoyed my training at Sysop and hopefully we will meet again when you visit Abu Dhabi.”

Ossama Elshafie
Etisalat U.A.E

“ I'd like to thank Sysop for another great course. (Service Operation)
John (Allder) did an excellent job in delivery and I look forward to the next one (although I'll wait to see my exam result before booking anything!)
The exam was tougher than I'd expected but fingers crossed I've come through it!
”

Jon Williams
SISRA

“ Hi Michelle

I just wanted to extend my thanks for the ITIL V3 Foundation training session you delivered this week. The course content was excellent and you delivered it in a manner which made it easy to understand; I was very impressed with both SYSOP and you.

Hopefully I will pass the exam (I did find the questions tougher than the mocks) and I will look to do some more ITIL modules which are more specific to my role as a Service Desk Manager.

Thanks again, your help was much appreciated.
”

Greg Spanner
CMS Group Ltd

“ I just wanted to say a big thank you for guiding me through the v3 bridging course….I remember our last conversation before leaving the building saying that in the nicest possible sense I don't want to see you again for a while !! (i.e. no resits) :-)

I've just been emailing Adam Sawle re the course…..I actually found that the exam was very fair and as far as I could tell you'd covered off everything within the paper. Like you said, if you read the question paper carefully and know the material, and take your time in the exam then it is not unachievable (I'm living proof…I'm certainly not an academic, and I even had to resit one of my papers once in v2 years ago). A tick in the box for me thanks to you….really appreciate it.
”

Jonathan Armitage
Hampshire Police

“ We've made note of over 45 action points on the basis of this (OSA) course.
Excellent course, run by a trainer who knew the subject in depth and added numerous examples from her own work experience.”

Gary Devaney
United Biscuits

“ Many thanks for the excellent ITIL3 Managers Bridge course. I've just had the exam results and have passed (17/20) - your help during the course played an important part in this success.”

Gerry Gough
Hewlett-Packard

“ Dear Stuart.

Just a quick note of appreciation as I received my results for the V2 manager’s exams yesterday and achieved distinction in both papers.

I am absolutely delighted with this achievement, and have to say it is primarily a result of the quality of the course and the ability of the trainers.

Both John and Andy did a brilliant job, and are a real credit to your organisation. If anyone had told me after week one that I would go on to achieve a distinction I would have thought them mad, but John and Andy persevered with me and the results speak for themselves.

It is my opinion that an organisation’s heart is it’s people, and John and Andy (and the admin staff) ensured that my learning experience was one of the most rewarding, if challenging I have ever had.

Please pass on my appreciation to all your staff.”

Oliver Plumpton
Durham Constabulary

“ Michelle did an excellent job this morning. My objective was to raise the level of understanding so that my senior managers could sensibly debate how we can use ITIL.

Michelle exceeded my expectation. She spoke with clear authority, worked well with my team and explained the practical application of ITIL in a way that we could comfortably relate to. In three hours Michelle moved our big question from "why should we do ITIL?" to "Why would we not want to?".”

Chris Goodbourn
Intellectual Property Office

“ The group exercises were enjoyable and the closed questions are very useful exam preparation - Excellent course. Content and delivery were really first rate.
The course is very intensive. However, lots of support from Andy and John. I am grateful and hope to continue to prepare for exam success.
”

Oliver Plumpton
Durham Constabulary

“ Thanks to all at Sysop for the Managers ITIL course. - John - Andy - and Janet for such excellent training that I got a distinction in both papers and of course to Janice and all the support staff who made the training run so smoothly. ”

Alex Hocking
Marval

“ I just want to thank you all, and especially to Michelle for making such a vast information so easily understandable and applicable to real life experiences. I am very pleased with my results and if in the future I decided to improved my qualifications in ITIL I know where to go. Also, I will have no doubt in recommend yourselves to any of my colleagues or peers.”

Eduardo Puchol
Hesketh Fletcher High School & Humanities College

“ I take it we all passed ... yippeeeeee. I honestly couldn't believe it when I got the results, I found the exam really tough and was convinced I hadn't passed so it was a real confidence boost to get the result.

I thoroughly enjoyed the course and fed this back to my boss straight away. Thank you ever so much for all your support and such great training style.
”

Angie Walker
Telindus

“ As I said on the first day of the course. Pass or Fail is largely down to the quality of the teaching. Ours was clearly excellent”

Howard Miles
Aggregate Industries

“ I recently attended the ITIL version 3 Foundation Bridge course and was successful in passing the exam. The course was perfectly outlined and enjoyable due to the excellent instruction. Sysop are very friendly and professional and I will be passing on my ITIL experience to my colleagues at Sigma as well as recommending Sysop to anybody who wishes to take ITIL courses. See you again in September for my Service Offerings and Agreements”

Steve Deane
Sigma Consulting Solutions

“ I organised the [v3FC] course on behalf of this group. The Administration was excellent. Communication during the run-up [to the course] was excellent. Please convey my thanks to Janice Bottomley.”

Clare Jones
Astrazeneca

“ Please pass on my thanks on to Neil, the trainer, and everyone at Sysop for what was possibly the best training course I have ever been on.

I will certainly be asking that Sysop are used for all my ITIL training from this point on.
”

John Wallworth
Steria

“ Please can you pass on our thanks to all involved in making our day on the ITIL overview so enjoyable.

Tracy Lawton and myself attended the course on 3rd October and found it to be really beneficial. We are currently arranging our schedules to allow us to attend the Foundation course.

Special thanks to Michelle for making the course itself both informative and interesting and we both look forward to seeing you all again soon.”

Gail Ogden
EDS

“ Both lecturers were good communicators. Both trainers were excellent. Encouraging and cajolling? But never bullying. Exactly the right balance of carrot and stick approach. Very professionally handled in all ways. Thank you. Very sensitive to delegates concern about exams.”

Stephen Morton

“ The training was tough, I am glad I did it with Sysop, I think we were well prepared, so credit to you.”

Mark Bielinski
IQFlow

“ As well as accepting my thanks can you please pass them on to Janet and everyone else at Sysop for the help in getting me through the exam - neither paper felt particularly good at the time so it's a very pleasant surprise and not a bad way to start the day. I'll probably stop smiling sometime next week!”

Alan Myatt
Cheshire County Council

“ Glad to hear that everyone passed it must be down to the quality of the course! ”

Craig Cummins
Tarmac

“ I have been working with Stuart’s organisation, Sysop, for almost 20 years now and I find the services and solutions they deliver to be top class.

From delivering complex IT solutions to education of ITIL service management concepts, their enthusiasm and professionalism shines through.

I would have no trouble in recommending Stuart or his organisation to any company at any level within an organisation.”

Dave Berwick

“ I was very impressed by the high standard of facilities at Sysop, the professionalism of all their staff, and the high degree of commitment to candidate success.”

Alan Blunt
Aberdeenshire Council

“ Thank you for presenting such a good course, it was one of the best I have ever attended.”

Tony Clarke
Home Office

“ The questions were challenging and I was unsure if I gave them what they wanted. Your preparation, practice questions and material were the key I think, many thanks.”

Angela Hitchen
British Nuclear Group

“ Thanks for making the course so enjoyable, it speaks volumes that you succeeded in getting us all through.

Many thanks and I think that goes for us all from what I have heard from the others. ”

Mark Brierley
Bradford-iCT

“ Thank you for the excellent course you delivered. I enjoyed my three days at Sysop and found your course content and delivery excellent providing me with the information I needed to pass the course and exam first time.

I would not hesitate to recommend Sysop to my friends and colleagues as the whole experience was enjoyable.”

David Foster
Steria